Such settings include the perioperative period, 5 the intensive care unit (ICU) 6 and the emergency department. 4 Poor communication is found in many different healthcare settings and is especially prominent in patient hand-offs and settings where fast and effective management is indispensable. ![]() The Joint Commission reported that poor communication is a contributing factor in more than 60% of all hospital adverse events they reviewed. Following the definition of Brennan et al, 3 adverse events are injuries that are caused by medical conduct resulting in prolonged hospitalisation and/or disability at the time of discharge. 2 To illustrate the impact of patient safety on healthcare quality, the incidence of adverse events is commonly cited. ![]() Patient safety is crucial for the delivery of effective, high-quality healthcare 1 and is defined by the World Alliance for Patient Safety of WHO as ‘the reduction of risk of unnecessary harm associated with healthcare to an acceptable minimum’.
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